Summary
A growing number of players onXboxconsoles have been experiencing a strange issue when trying to use the built-in capture feature.Xboxfans use this feature to capture in-game clips and screenshots of their favorite games. Some gamers even stream straight from their Xbox to sites like Twitch.
The latest Xbox consoles were released in 2020, with the Xbox Series X and S. These Xbox systems have not been selling very well when compared to the PlayStation 5 and Nintendo Switch.Xbox may even be reducing its marketing effortsin certain regions due to poor sales. Xbox’s built-in game capture has been a thing since the Xbox One, which was the predecessor to the Series consoles.
Starting around June 19, 2025, a number of Xbox fans experienced issues with the gameplay capture feature on Xbox One and Series consoles. Affected players who want to take a screenshot or clip using the capture feature are unable to do so. Some attempted captures result in an unreadable file or end up with no file saved at all. Others aren’t able to open the recent captures tab and are instead given an infinite loading circle. Some users are lucky enough for the issue to come and go at random with recent system updates. Issues with updates have happened in the past, with a recentissue happening when connecting to wifi on Xboxconsoles. A mega-thread on Reddit has been made to gather information from a growing number of people experiencing the problem.
Xbox Gamers Unable to Use the Capture Feature Are Growing in Number
Many of the Xbox fans who have been experiencing this issue have reached out to Xbox in the past asking for support, with oneMicrosoft thread reaching over 350 commentsand over 200 users reporting the same issue. Users experiencing the problem have tried to fix it to no avail by factory resetting their consoles, doing hard resets, changing capture locations, and more. The capture feature is an especially important issue to solve for some Xbox gamers, as many rely on it for content creation. Budding content creators can use the built-in capture functions on the Xbox consoles instead of turning to costly alternatives likecapture cardsand a PC.
Xbox consoles are well known for being a great place to access the massive Game Pass library, which provides an alternative to the rising price of games with a subscription-based service. TheGame Pass service rotates in a number of titlesthroughout the year, from major AAA games to beloved indies. A growing number of Xbox gamers have been unable to capture any footage from this large library of games, and few have been able to see this issue resolved. Microsoft has yet to provide a solution to those affected, and many Xbox fans are hoping for a response and a fix soon.
Xbox Series X
Microsoft’s ninth-generation console, the Xbox Series X is a powerful machine that can support 4K resolution and 60 fps, depending on the game. Released alongside the Xbox Series S, the Series X has a Custom AMD Zen 2 CPU, a Custom RDNA 2 GPU, and 16 GB of RAM.
