Summary
Genshin Impactpublisher HoYoverse has issued a response to recent outcry from fans who have seen delays in receiving redemption code rewards from the game’s current collaboration with fast food chain McDonald’s. The specialGenshin Impactcollaboration can net players some unique rewards, but a lot of players are having problems getting them.
Thecrossover promotion betweenGenshin Impactand McDonald’s, which began on September 17 and runs through September 29, requires use of the McDonald’s app and offers up both real-world specialty food items at select McDonald’s restaurants and in-game rewards forGenshin Impactplayers. Players can use the app to order a Genshin Impact Apple Pie or the Genshin Impact Deluxe McCripsy Meal. Doing so gives them not only actual McDonald’s food in packaging that featuresGenshin Impactartwork, but codes for in-game items such as a Golden Apple Pastry recipe, an exclusive Wing Glider cosmetic, and bonus Primogems.
But there has been discord in the fan community over the promotion, as many players have reportedserious issues receiving theGenshin ImpactMcDonald’s reward codes. Some players have reported having to wait several hours before receiving their codes, and others have said that the restaurant chain’s customer service line has acknowledged a recent wave of complaints over issues with code distribution. There also seems to have been some instances of the codes going to a different email address than what the customers had expected. The game’s development team has acknowledged and apologized for any problems that players have been experiencing in receiving their rewards, using the game’s official Reddit account to thank fans of the game for their patience.
HoYoverse Offers Tips for Genshin Impact x McDonald’s Rewards Problems
The game’s official Reddit Account also offers up some helpful tips that should aid customers in receiving their rewards. First, they should check the settings in the McDonald’s app to make sure that their McDonald’s Rewards are turned on, and they should also enable the app to send them emails so they can be informed of when the rewards have been distributed. Rewards will only be sent to the email account registered on the purchaser’s app, and users may need to check their spam folders and promotions tabs to find the confirmation email. Customers who are still having a problem getting the codes cancontact McDonald’sabout their issues, while those unable to redeem the codes should email genshin_cs@hoyoverse.com.
While this is the first promotion held betweenGenshin Impactand a fast food restaurant in the United States, it’s not the first one for the game. Recently, a promotion in August broughtGenshin Impacttoys to KFC locations, though that promotion was limited to China.
WHERE TO PLAY
Step into Teyvat, a vast world teeming with life and flowing with elemental energy.You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived.Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds…
